Terms and Conditions


Copyright

Guildbrook Art retains full copyright on all artwork that is produced including commissions, mock-ups, and prints and; therefore no artwork may be reproduced without permission. All artwork is scanned and kept on file. Additional prints, cards, or other media can be purchased directly from Guildbrook Art.  Commissioned artwork will not be sold commercially and prints can only be purchased by the original purchaser. Unless otherwise agreed upon, Guildbrook Art reserves the right to use all art for marketing purposes; including websites and social media platforms.


Deposits on Commissions

A deposit is required to secure your commission on the waiting list. You will be notified of the approximate start date at the time of ordering. The balance plus shipping will be due upon completion of the artwork. Commissions will not be considered ordered until a deposit is received.


Notifications on Commissions

I will work with you on the layout and background of your commission. This is typically done at the time of booking. You will also receive an email or DM from me when I begin your artwork. After the artwork is complete, I will send you photos of your completed art. It is at this time that minor changes can be made to the commission, if necessary. Once approved, a final invoice will be emailed to you and upon completion, your artwork will be shipped with tracking.


Payments

Deposits on commissions are collected via PayPal at the time of booking in order to secure a date on the waiting list.  Once the artwork is completed and approved, a final invoice will be emailed with the balance plus shipping and handling.


Lead Time

Lead time will vary depending on the time of year and number of commissions scheduled. I will do my best to accommodate any special requests such as birthdays.


Shipping and Handling

Once completed, artwork will be shipped within 3 business days via USPS Priority Mail with insurance and tracking. Art is shipped flat and in an acid-free, clear sleeve that is encased in cardboard or foamcore. If the art arrives damaged, please photograph the damage and contact me at guildbrookart@gmail.com immediately. The damaged artwork must be returned and a new commission will be created at no cost. Replacement artwork will be added to the waiting list.


Refunds and Cancellations

Clients ordering commissions have 7 days from the date of paying the deposit to cancel their order with a full refund. Cancellations must be made via email upon which clients will lose their place on the waiting list. After 7 days, the full deposit will be retained as a loss of business to cover the artist's time, materials and administration costs.


Changes and Rejection of Finished Art

Once receiving the artwork, clients have 7 days to contact me about required changes. If the commission requires alterations, the client must cover necessary shipping both ways. If the client is still not happy with the portrait after changes have been made, the client will receive a full refund minus the deposit plus 30% of the balance.  The refunded amount will be paid after the artwork is returned to me.


Prints

While every care has been taken to assure accuracy of reproduction of prints according to their originals, the artist cannot guarantee a 100% likeness due to scanning settings and individual monitor settings.


Privacy Policy

Guildbrook Art will not sell, distribute or lease your personal information to third parties.


Care and Handling

All original art and prints are created with lightfast, archival mediums on acid-free paper or board and will be enclosed in a clear acid-free sleeve to prevent discoloring and fading. For best results, store the art in the clear sleeve until ready to frame.  Professional framing is recommended, but not required. Never bend or fold artwork. Always handle with care.