Terms and Conditions
Guildbrook Art retains full copyright on all artwork that is produced including commissions, mock-ups, and prints and; therefore no artwork may be reproduced without permission. All artwork is scanned and kept on file. Additional prints, cards, or other media can be purchased directly from Guildbrook Art. Commissioned artwork will not be sold commercially and prints can only be purchased by the original purchaser. Unless otherwise agreed upon, Guildbrook Art reserves the right to use all art for marketing purposes; including websites and social media platforms.
Deposits on Commissions
A deposit is required to secure your portrait on the waiting list. You will be notified of the approximate start date at the time of ordering. The balance plus shipping will be due upon completion of the artwork. Portraits will not be considered ordered until a deposit is received.
Notifications on Commissions
I will work with you on the layout and background of your commission. This is typically done at the time of booking. I will also email or DM (Instagram) you updates of the portrait as it progresses. I find that most clients love to see the process of creating! It is also at this time that minor changes can be made to the portrait, if necessary. When the portrait is complete, you will be emailed an image of the final work for approval.
Deposits on commissions are collected via PayPal at the time of booking in order to secure a date on the waiting list. Once the artwork is completed and approved, a final invoice will be emailed with the balance plus shipping and handling.
Lead time will vary depending on the time of year and number of portraits scheduled. I will do my best to accommodate any special requests such as birthdays.
Shipping and Handling
Once completed, artwork will be shipped within 3 business days via USPS Priority Mail with insurance and tracking. Art is shipped flat and in an acid-free, clear sleeve that is encased in cardboard or chipboard. If the art arrives damaged, please photograph the damage and contact me at email@example.com immediately. The damaged artwork must be returned and a new portrait will be created at no cost. Replacement artwork will be added to the waiting list.
Refunds and Cancellations
Clients ordering commissions have 7 days from the date of paying the deposit to cancel their order with a full refund. Cancellations must be made via email upon which clients will lose their place on the waiting list. After 7 days, the full deposit will be retained as a loss of business to cover the artist's time, materials and administration costs.
Changes and Rejection of Finished Art
Once receiving the artwork, clients have 7 days to contact me about required changes. If the portrait requires alterations, the client must cover necessary shipping both ways. If the client is still not happy with the portrait after changes have been made, the client will receive a full refund minus the deposit plus 30% of the balance. The refunded amount will be paid after the artwork is returned to me.
While every care has been taken to assure accuracy of reproduction of prints according to their originals, the artist cannot guarantee a 100% likeness due to scanning settings and individual monitor settings.
Guildbrook Art will not sell, distribute or lease your personal information to third parties.
Care and Handling
All original art and prints are created with lightfast, archival mediums on acid-free paper and will be enclosed in a clear acid-free sleeve to prevent discoloring and fading. For best results, store the art in the clear sleeve until ready to frame. Double framing is recommended (mat and frame) to keep the print off the glass. Never bend or fold artwork. Always handle with care.